Utility Billing


The Utility Billing Department strives to provide the highest level of quality customer services and ensure adequate funds are available for the protection of citizens and the provision of municipal services.

Primary services provided are the establishment of utility services and receipt of city services fees, such as garbage, recycling and backflow fees. We also answer all inquiries regarding water and sewer services including billing, payments, and rates.

Please contact the Police non-emergency number (972) 775-3333 for after hours water/sewer leak emergencies.

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WaterSmart helps you track your home's water use and spending with an easy-to-use web and mobile portal.  

  • Ways to save - get personalized, step-by-step actions.
  • Pay your bill - view and pay your bill in one spot.
  • How you compare - see how your water use compares to similar homes.
  • Alerts and notifications - timely, targeted, and topical.

Sign-up today at: https://midlothian.watersmart.com