IT Department Responsibilities

• Manages various interconnected local-area networks that form the City’s wide-area network, the backbone of the infrastructure that allows data sharing between all City facilities
• Oversees a number of file, print, application, web, e-mail and domain controller servers used to direct information flow across the networks
• Provides first and second level technical support for all software and hardware issues
• Installs, maintains and repairs IT equipment, such as workstations, printers and servers
• Manages the telephone and voicemail systems that includes a mixture of digital and analog platforms
• Administers a revolving technology replacement program that ensures scheduled replacement of hardware such as desktop computers and servers before they become obsolete
• Creates and maintains the City’s web presence
• Acts in an advisory and project management capacity for departmental technology purchases used to streamline workflow and improve productivity
• Analyzes emerging technology and determines how and when its application becomes relevant and cost effective to City business

Facts

• The department manages 140 computers, 40 peripherals and 17 servers spread across ten discrete buildings:

• City Hall
• Fire Administration
• Three Fire Stations
• Police Department
• Parks and Rec
• Public Works
• Midlothian Conference Center
• Two Water Treatment Plants